Refund & Cancellation Policy

1. Nature of Services

CodeRoom provides digital collaborative transfer sessions and temporary paid lobby passes. Access passes are consumed immediately upon entry into the host's active room.

2. Cancellation Policy

• Before Joining: If a user initiates payment on Cashfree but closes the checkout window without completing payment, no fee is charged, and the transaction is automatically cancelled.
• After Joining: Because digital room passes provide instant real-time access to the host's scratchpad, shared files, and live session, access passes cannot be cancelled once the participant has successfully entered the room.
• Host Room Cancellation: If a host terminates a paid room within 5 minutes of creation without admitting participants or due to technical issues, eligible paid participants will be refunded in full.

3. Eligibility for Refunds

A refund may be issued under the following circumstances:

• Duplicate Charges: In the event of a network glitch where a participant is charged more than once for the same lobby pass, the duplicate amount will be refunded immediately.
• Technical Payment Failure: If funds are debited from the customer's bank/UPI account but the pass was not issued due to a gateway timeout, Cashfree will automatically reverse the transaction.
• Host Unavailability: If the room was closed by the host immediately before the user was granted entry, the user is entitled to a 100% refund.

4. Refund Timeline & Method

Approved refunds are credited back to the original payment source (UPI account, Credit/Debit card, or NetBanking bank account) via Cashfree Payment Gateway within 5 to 7 working days, subject to the customer's bank processing schedule.

5. How to Request a Refund

To report a failed transaction or request a refund review: